CONTACT US
FAQ's and business policies
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01
How do I place an order?
​Navigate the product in our menu, fill in the order/quote form or contact us directly with your order and we will get back to you with a customised quote as well an invoice, should you wish to confirm your order.
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02
Collection & Delivery
​For more information about collection and delivery options, please see
03
Cancellations or Complaints
​Any cancellations or changes to your order should be forwarded to bakedbyimaan@gmail.com or 063 817 7149 at least 3 days before the order date.
We understand that life happens. However, it is not feasible for us to allow late cancellations or changes. Should you cancel your order less than 3 days before your order date, 50% of your total will still be charged.
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Any complaints or compliments are welcome and can also be forwarded to bakedbyimaan@gmail.com. We will try to respond as swiftly as possible! Please report any major complaints as soon as possible for us to assist accordingly.
04
Are you halaal?
​Yes we are fully halaal, we do not use any alcohol or animal-based gelatine in our products.
05
Are you nut-safe/gluten or vegan friendly?
​We bake with a variety of nuts. However, should you want a specific product nut-free it can be stated in our "Notes" section when ordering or purchasing a cake.
​Some products can be made vegan or gluten free, please enquire!
06
How long do the cakes stay fresh?
​None of our products have any preservatives or stabilizers and thus we recommend eating them as soon as possible (within 1-3 days) to ensure the best flavours and quality! Our cakes will keep fresh for about a week, if kept in an airtight container in the fridge.
07
How does payment work?
Payment can be settled as is convenient for you, provided FULL payment is settled 5 days before order is due. Final payment date will be provided on your invoice. No orders can leave our kitchen until POP is received. We are a cashless bakery.